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TERMS AND CONDITIONS FOR MAKING A RESERVATION

  • 50% deposit is required before arrival to confirm the booking. If no deposit is paid your booking will be cancelled automatically.
  • Proof of payment can be email to maritzlodge@iway.na or faxed to (+264) 63 224309
  • If you’re on the road and it’s not possible to do an EFT, you will have to send a confirmation sms to 081 6198740 , which can be held as proof.
  • On arrival ALL GUESTS will have to pay the full booking before you will receive your room keys.
  • We do not accept any cheques.
  • Reservation bills and Restaurant bills will be paid SEPERATELY, there for you will not be able to pay the bill as one the day of departure.
  • When checking in you need to have your ID, Drivers licence or passport with you, and we will need to make a copy of it.
  • When guest leave with the room key they will pay an amount of N$ 100.
  • No DAY VISITORS are allowed in rooms or at the swimming pool.
  • No bookings will be accepted after 22:00 and before 6: 00 - especially for walk-ins.

CANCELLATION POLICY

  • Non-arrivals & Early Departures – 100% of accommodation will be held
  • 0-7 days prior to arrival – 100% of accommodation will be with held
  • 8-14 days prior to arrival – 50% of accommodation will be with held
  • 15-30 days prior to arrival – 25% of accommodation will be with held

Discount/ Complaints

  • Our prices are fixed; no discount or re-negotiation of prices will be done on check-in or check-out.
  • No refunds will be given for unnecessary and unreasonable complaints.
  • If you have any complaints, you can write it in our complement/complaint book at reception , or you can email it to maritzlodge@iway.na
  • In order for Maritz Country Lodge to protect their guests and staff, no threatening, racist and sexist’s behaviour or remarks can be tolerated and guests will be asked to leave the premises of Maritz Country Lodge immediately,

Restaurant & Bar

  • All meals that are served in our restaurant will be a la carte.
  • No lunch will be served in our restaurant.
  • Breakfast and Dinner is served at fixed times.
  • No refund will be given for missed breakfasts.
  • Breakfast packs can be provided if requested- only for guest leaving before 6 am.
  • No accounts for guests, and leaving the Lodge without settling your account is theft and regarded a criminal offense. Legal steps will be taken against you. All admin and tracing expenses will be charged to the abuser/guest for such offences.

Lost and Found items

  • Please make sure that all personal items are removed from the room on the day of check out.
  • Anything left behind and not handed in at reception, will not be our responsibility to return of replace.
  • Lost items handed in at reception will only be returned at the convenience of Maritz Country Lodge. Applicable charges/costs will be payable by the guest before the items are posted/send via courier.

Laundry Service

  • Forms will be available at reception.
  • Laundry will be done at the guest own risk.
  • Laundry prices will be available at reception.

Times
Summer (1st Sunday in September) Winter(1st Sunday in May)
Reception 6:00 – 22 :00 6:00 – 22:00
Breakfast 6:00 – 9:30 6:00 – 9:30
Check out 10:00 (strictly) 10:00 ( strictly)
Dinner 17:00 – 21:30 17:00 – 21:30
Gate closed 22:00 22:00

 

 

 

 
 
 
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accommodation keetmanshoop southern namibia close to fish river canyon
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